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Learn how to use Serobe to elevate your residence management.

How to edit your laundry booking

It might happen that you may want to edit a laundry booking that you have already made, this could be because of a number of reasons. Instead of just not showing up for your laundry slot, and perhaps creating a new one, we recommend editing it to reflect the new time or date you want to instead. Steps Once you have logged in, Navigate to your laundry booking page Click on the laundry slot that you wish to edit Click on the Change button Select a new date or time if you wish to change these Enter the number of washers and dryers you want to use Click on the Book laundry slot button

How to cancel a laundry slot

It might happen that you may want to cancel a laundry booking that you have already made, this could be because of a number of reasons. Instead of just not showing up for your laundry slot, we recommend cancelling it so that other residents can also use or book that slot. Steps Once you have logged in, Navigate to your laundry booking page Click on the laundry slot that you wish to cancel Click on the Cancel booking You will receive an email confirming your cancellation, and the event will be removed from your calendar.

How to create a maintenance request using serobe

If you're residence requires report any defects as maintenance requests, you can log maintenance issues on the Serobe residence management platform. Firstly, ensure that you are signed in by navigating to https://www.app.serobe.co.za/login into your mobile or desktop web browser. Alternatively, you can login through the Serobe App on your mobile or tablet. Steps Once you have logged in, Navigate to your maintenance booking page Click on the New maintenance issue button Fill in the maintenance form and ensure that you are as detailed as possible. Click on the Submit issue button to confirm Editing a maintenance issue Deleting a maintenance issue

How to book a laundry slot using serobe

If you're residence requires you to book a laundry facility before using it, you might need to use Serobe's laundry facility booking system to make the booking. Firstly, ensure that you are signed in by navigating to https://www.app.serobe.co.za/login into your mobile or desktop web browser. Alternatively, you can login through the Serobe App on your mobile or tablet. Note: Some residences might only allow you to book one laundry slot (typically 2hrs long) per day. So if you have a lot of laundry, it might be best to spread it across two days. Steps Once you have logged in, Navigate to your laundry booking page Click on the Get Started button Select the date and time for which you want to do your laundry Enter the number of washers and dryers that you need to use Click on the Book laundry slot button to confirm You will receive an email confirming this booking and also a calender event regarding the booking as a reminder.

What to do if you are not able to book a room

If your residence has opened their rooms allocations to students and you either did not receive and email invitation to book a room or you did not see anything menu item on your residence dashboard, you may not be added to the allocations list. What is an allocations list? An allocations list is a list of students who have been assigned to a room allocations period and as such are allowed to book a room. When they are added to this list, they automatically receive an email invitation with instructions on how to book a room. First thing you can do is to ask your residence team to add you to the list and this should resolve your query.

What to do if you are not assigned to a residence

If you are unable to access your residence on the Serobe residence management platform, it may be because your residence administrator has not yet assigned you. Residence administrators manage resident assignments, as they have access to official records of who has been allowed into the residence. How to Get Assigned: Contact Your Residence Administrator Reach out to your residence admin and request to be added to your residence on Serobe. They will verify your details and update the system accordingly. Check for Errors If you believe you've been assigned but still can't access your residence, confirm with your admin that your details were entered correctly. Still Having Issues? If your administrator has already added you but you still can’t access your residence, contact Serobe Support at https://www.serobe.co.za/contact .

How to sign in to serobe

You can access your Serobe account by entering https://www.app.serobe.co.za/login into your mobile or desktop web browser. Alternatively, you can login through the Serobe App on your mobile or tablet. Steps Navigate to Serobe login screen Enter your email that is associated with your Serobe account Enter your password and then click Log in Recover your Serobe login details Review the following information to help you recover your login details: Forgot your password : If you forget your Serobe account password, then you can reset your password . Forgot your email address : If you forgot your email address, we need to update the email address that's associated with your Serobe account, then contact Serobe Support.

How to reset your password

To reset your password; Click on forgot password on the sign in screen - https://www.serobe.co.za/login Enter your email address then check your email inbox (or sometimes spam) for email from Serobe Enter your new password and log in again. Click on forgot password enter your email address and check your email inbox(or sometimes spam)